果冻传媒

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How to access My果冻传媒

How to access My果冻传媒 - information for current 果冻传媒 University students

The My果冻传媒 platform, available on desktop and as a mobile app, shows your student email, timetable, grades, and key information in one place. The platform provides simple access to other systems and learning resources you’ll need throughout your journey with us.

Please note: My果冻传媒 is only available to current students and staff. If you’re joining the University, please look out for email instructions with your login information.

You can download My果冻传媒 via the Apple iOS App Store or the Android Google Play Store. You can also access the platform online at

How to log in

How to log in

To log in to My果冻传媒 go to: - Select Student/Staff as your profile. You will need to enter your university email address (e.g. JK123@live.mdx. ac.uk) followed by your password. For returning students this will be the password you used to log into the University network. You can find your IT user ID on the back of your Student ID Card e.g.: JK123

How to log out

To log out from My果冻传媒 – click on the drop-down arrow from top right of the screen. For the security of your information, it is very important that you ensure you log out of My果冻传媒 and close your browser.

My果冻传媒 App - Login issues

You may be experiencing login issues with the My果冻传媒 app on your mobile device.

If you're unable to login, please view My果冻传媒 in a browser on your mobile device or desktop by visiting:

Setting up Two-Factor Authentication (2FA)

To sign into My果冻传媒 for the first time, you need to register for Two-Factor Authentication (2FA). 2FA provides an added layer of security on top of your username and password when you access online university resources – it’s easy to use and provides increased protection against cyber-attacks.

If you’re a new student having trouble, read the FAQs further down the page.

Contact UniHelp

Contact UniHelp

You can contact UniHelp face-to-face on campus or by completing an online form.

Frequently Asked Questions

Frequently Asked Questions

You must first register a minimum of two security methods, we recommend one of the following options:

  1. Microsoft Authenticator App on a mobile device plus a phone number – this is strongly recommended
  2.  Microsoft Authenticator App on two different mobile devices
  3. If you don’t want the Authenticator app on your device then two phone numbers can be used (can be alternate or office phone)

We encourage you to register as many security methods as you can. The full list of available methods is:

  • Up to five Authenticator apps across multiple devices (Microsoft Authenticator app is strongly recommended but can be another too)
  • Up to three phone numbers (these may be labelled as “Mobile”, “Alternate” and “Office” but any phone number can be used for each)
  • One non-果冻传媒 personal email address (can only be used with Self-Service Password Reset and not 2FA)
  • One set of security questions (can only be used with Self-Service Password Reset and not 2FA).

You’ll see a window appear stating ‘More Information required’ or you may even see a ‘Skip for now (14 days until this is required)’ dialogue – Click Next to begin. 

if you’re not prompted, visit the   or the to get started.

You must download and install the Microsoft Authenticator app or if you don’t want to use an authenticator app. choose, 'I want to set up a different method' (located at the bottom left of the dialogue box).

Make sure to install the latest version of the Microsoft Authenticator app, based on your operating system:

  • Google Android. On your Android device, go to
  • Apple iOS. On your Apple iOS device, go to the

Note: If you're not currently on your mobile device, you can still get the Microsoft Authenticator app by sending yourself a download link from the .

By registering a phone number, the phone number will be used to receive a call from Microsoft's automated line. You’ll need to either press the # key or the £ key, on your mobile keypad.

Note: If you’re prompted to press the £ key on your keypad - press the # key.

Note: You can only get to email as an option if you choose phone as your first option.

Answer security questions created by your administrator for your organisation.

If you choose this option, you’ll need to answer 5 security questions as a backup method of 2FA.

Smartphone and desktop app

The Authy app can be installed as a desktop/laptop program for Windows and MacOS; this is useful if you don’t have access to a smartphone.

Smartphone and desktop app - The Authy app can be installed as a desktop/laptop program for Windows and macOS; this is useful if you don’t have access to a smartphone.

You’ll be able to choose a primary authentication method when registering, which you can change or update at any time.

Verification Method Description

Mobile Notification

(Microsoft Authenticator Required)

 A notification is sent to the authenticator app on your phone asking you to Authenticate your login.

Verification Code

(Microsoft Authenticator Required)

 The Mobile Microsoft Authenticator app will generate a verification code that updates every 30 seconds. You’ll be asked to enter the most current verification code on the sign-in screen.
Phone Calls A call is placed to your mobile phone asking you to verify signing in. Press # key to complete the authentication process.

You’ll be asked to set up a backup authentication method. We recommend you use your phone as a backup, to help you access your account in case you forget or lose your mobile device.

Yes. We encourage you to use your personal device for 2FA.

You will receive an automated call instantly from Microsoft.

This is the American term for the “hash” (#) key.

Accessing other student systems

Accessing other student systems

果冻传媒 University works hard to ensure online student services are available 24/7 and that any disruption for essential maintenance is kept to a minimum and normal service is resumed as soon as possible. However, there may occasionally be some disruption as we carry out essential maintenance or introduce improvements. If this happens, we’ll let you know as soon as possible on the My果冻传媒 system status page and through other communication channels.

Quick links

Quick links

Email/OneDrive - 

Alternatively you may also access your emails by setting them up on your Android or Apple IOS mobile device. 

Personal eTextbooks (Kortext) - London students only: 

Accessing your Personal eTextbooks (Kortext): 

  • Login with your
  • Your 果冻传媒 email address is your username (e.g. AB123@live.mdx.ac.uk), select 果冻传媒 University as your institution and sign in with your IT User ID (e.g. JK123) followed by your password.

If you’re still experiencing problems, contact UniHelp by

London Library resources

Accessing the library e-resources Library e-resources (journals, eBooks, databases etc.) can be accessed using the direct links below.

Dubai Library Resources

Accessing the library e-resources

Library e-resources (journals, eBooks, databases etc.) can be accessed using the direct links:

Mauritius Library resources

Accessing the library e-resources

Library e-resources (journals, eBooks, databases etc.) can be accessed using the direct links: